Frequently Asked Questions (FAQ)

How long does shipping take?

Orders are processed within 1–3 business days. Standard U.S. shipping typically takes 5–10 business days after your order has been processed.

Will my order be shipped discreetly?

Yes. Your privacy matters to us. All orders are shipped in discreet packaging without revealing the contents.

How can I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking number so you can monitor your delivery.

What is your return policy?

Due to the intimate nature of our products, lingerie, bodysuits, panties, shapewear, and other intimate apparel are final sale unless they arrive damaged or defective.

Eligible non-intimate items may be returned within 14 days of delivery if they are unworn, unwashed, and have all original tags attached.

What if my item arrives damaged?

Please contact us within 48 hours of delivery with your order number and photos of the damaged item and packaging. We’ll work quickly to resolve the issue.

Can I cancel or change my order?

Orders begin processing quickly. If you need to make changes or cancel an order, contact us as soon as possible. We cannot guarantee changes once processing has begun.

What payment methods do you accept?

We accept major credit and debit cards, Shop Pay, Apple Pay, Google Pay, PayPal (if enabled), and other secure payment methods available at checkout.

How do I know what size to order?

Please refer to our Size Guide on each product page. If you’re between sizes, we generally recommend sizing up for the most comfortable fit.

How should I care for my lingerie and robes?

To keep your garments looking beautiful:

• Hand wash in cold water or use a delicate cycle.
• Use mild detergent.
• Do not bleach.
• Hang or lay flat to dry.
• Avoid high heat when drying or ironing.

Do you offer international shipping?

International shipping may be available for select locations. Shipping rates, delivery times, customs duties, and import taxes vary by destination and are the customer’s responsibility.

How do I contact Midnight Affairs?

If you have any questions, please visit our Contact Us page or email our customer support team. We typically respond within 24–48 business hours.